AI, Automation & Data
Lumen AI Support Assistant
An AI-assisted support tool that triages incoming patient questions before they reach a human agent.
Challenge
Support agents were spending most of their time on repetitive, low-complexity questions.
Approach
We built an LLM-backed triage layer integrated with their existing helpdesk, with clear escalation rules for anything sensitive.
Result
Agents now spend their time on the questions that actually need a human.
Tech stack
Built with
PythonLLM APIsPostgres
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